Case Study: Wyless improves ticket reporting and support access with ZIN Technologies and Salesforce

Wyless syncs 3000+ customers to Salesforce with ZIN Technologies

Wyless, a provider empowering businesses to realize the full potential of the Internet of Things, was challenged by its internal ticketing system's lack of reporting capabilities and the difficulty customers faced when logging in to create and respond to support tickets. To address this, they partnered with ZIN Technologies for a Salesforce implementation.

ZIN Technologies implemented a single sign-on feature between the existing system and Salesforce, migrated all historical customer and ticket data, and configured Snaplogic for continuous data synchronization. This solution provided Wyless with the essential reporting and statistics they needed while allowing their customers to now create and update support tickets simply via email without needing to log into a separate portal.

Wyless