Case Study: Petrom modernizes email management and improves user satisfaction with Zimbra PensoMail

Petrom boosts email satisfaction to 80% with Zimbra

The customer, Petrom – Petroquímica Mogi Das Cruzes, faced the challenge of replacing its discontinued on-premises email system, which was difficult to manage and plagued by performance issues. They needed a modern, cloud-based solution to gain autonomy and improve reliability. They selected the Zimbra platform, specifically the PensoMail Zimbra service from vendor Penso Tecnologia.

The solution from vendor Zimbra, implemented via Penso, was migrated over six months and included a parallel testing period. The results were highly successful, with 80% of users satisfied after four months. Key benefits included superior mobile access, a reduction in support tickets as users could manage spam themselves, and significant IT cost savings from no longer needing on-premises servers.