Case Study: Bell Partners achieves seamless property management transitions with Zillow

Bell Partners - Customer Case Study

Bell Partners, a national property manager overseeing more than 60,000 units, faced the recurring challenge of minimizing disruption and resident anxiety whenever a community changed management or prepared for lease-up. Transitions can create service lapses and operational uncertainty for owners, investors, on-site teams and residents alike.

Bell created a dedicated Transition Manager role and put Lindsay Zaleski in charge, giving her responsibility for staffing, vendor reviews, market surveys, RFP support and resident communications. By overstaffing early, proactively notifying and engaging residents (even hosting welcome events), and quickly resolving long-standing issues, her team produced visible improvements within days, smoother lease-ups and higher resident satisfaction during transitions.

Bell Partners

Lindsay Zaleski

Regional Transition Manager