Case Study: Withings achieves 350% ROI and automated delivery support with ZigZag Global

Withings increases ROI by 350% with ZigZag Global

Withings, a health technology company, faced challenges with its post-purchase delivery experience. As a premium brand, their high customer contact volume and lack of personalised tracking updates did not meet customer expectations for reassurance. They partnered with ZigZag Global to automate communications and optimise their support team.

ZigZag Global implemented a solution featuring automated multichannel delivery notifications and a logistics dashboard. This provided customers with proactive updates, significantly reducing support demands. The results included a 350% ROI linked to support efficiency, over 600 support tickets handled automatically per month, and a tripling of Trustpilot reviews, all while strengthening the brand's credibility.

Withings