Case Study: SportsShoes.com revolutionises returns and speeds refunds with ZigZag Global

SportsShoes.com - Customer Case Study

The customer, SportsShoes, the UK's largest online retailer for run, gym, and hike gear, faced significant challenges with its post-purchase returns process. Their previous provider offered poor account management with slow response times, which led to delayed refunds for customers and costly overcharging from carrier services. This prompted them to seek a new solution from the vendor, ZigZag Global.

ZigZag implemented its returns management solution, providing SportsShoes with a dedicated and caring account management team, a vast network of global carriers with complete tracking visibility, and paperless returns options. This resulted in faster refund times that reduced customer complaints, substantial cost savings from more accurate carrier billing, and the ability to offer a more sustainable returns experience. The Logistics Manager for SportsShoes stated that working with ZigZag has been excellent and that they have "100% upgraded" since making the switch.

SportsShoes.com