Case Study: ECCO improves returns tracking and speeds refunds with ZigZag Global

ECCO - Customer Case Study

ECCO, a renowned fashion retailer, faced significant challenges with its returns process, including a complete lack of tracking for parcels, insufficient data to analyze return reasons, and long lead times that delayed customer refunds. They partnered with ZigZag Global to implement its returns management solution to address these issues.

By utilizing ZigZag's online portal and paperless returns system, ECCO gained complete data visibility and reliable tracking. The solution led to faster refunds for customers, a significant reduction in customer service contacts, and advanced towards its sustainability goal by offering paperless returns to 50% of its customers. ZigZag's platform also provided the data insights needed for ECCO to proactively investigate and reduce returns.

ECCO

Dan Grunwerg

E-commerce Director