Case Study: Courir reduces "Where is my parcel?" tickets with ZigZag Global

Courir cuts “Where is my parcel?” tickets by 44% with ZigZag Global

Courir, a fashion and accessories retailer, faced significant challenges with its post-purchase customer experience, including a high volume of "Where is my parcel?" tickets and fragmented carrier visibility. To address this, they partnered with vendor ZigZag Global to implement a solution for proactive delivery tracking and centralized claims management.

By utilizing ZigZag's services for multi-channel notifications and a branded tracking portal, Courir achieved a 44% reduction in parcel inquiry tickets. The solution also halved the time spent on carrier claims and increased visits to their tracking page, significantly improving customer engagement and operational efficiency for the vendor's client.

Courir