Case Study: BODEN saves on returns costs with ZigZag Global

Boden switches to ZigZag for its returns

Boden, a well-established British fashion retailer, faced significant challenges with its previous returns provider, including high shipping costs for international returns, an unresponsive support team, and limited options for paperless returns. The company sought a new solution to address these issues and turned to ZigZag Global for its returns management service.

ZigZag implemented its returns portal for Boden, providing a seamless integration, dedicated hands-on account management, and access to an extensive carrier network with cost-saving rates. This solution offered customers complete visibility into their returns journey and provided Boden with valuable data. As a result, customer return enquiries dropped, and in the first year alone, Boden saved over half a million pounds by switching to ZigZag.

BODEN

Colin Dawes

Head of Logistics