Case Study: Telenet streamlines problem management with ZigiOps

Telenet reduces manual problem transfer errors with ZigiWave (ZigiOps)

Telenet, a leading telecommunications company in Belgium, faced significant challenges in managing IT problems due to their use of multiple systems. They relied on manual processes to transfer problem data between Jira Server and BMC Remedyforce, which was time-consuming, prone to errors, and lacked real-time synchronization. To overcome these operational inefficiencies, they turned to the integration platform ZigiOps.

The ZigiOps solution automated the creation of Remedyforce problems from Jira and handled one-way updates from Jira to Remedyforce. This eliminated manual data entry, reduced errors, and enabled real-time synchronization. ZigiOps significantly enhanced Telenet's operational efficiency and accuracy, streamlining their problem management processes and allowing them to deliver better services to their customers.

Telenet