Case Study: Singtel achieves unified monitoring and automated incident creation with ZigiOps

Singtel unifies monitoring for 4.1 million subscribers with ZigiWave (ZigiOps)

Singtel, a major telecommunications provider, faced the challenge of scaling its cross-system operations. The company used numerous monitoring tools, including Dynatrace, Micro Focus OpsBridge, and ServiceNow, but integrating them required massive manual effort. To automate this critical dataflow, Singtel chose the ZigiOps integration platform from ZigiWave for its flexibility and ease of implementation.

Using ZigiOps, Singtel unified all monitoring data into a single console and automated the creation of incidents for their most critical availability problems. The ZigiWave solution provided a seamless and transparent integration without adding overhead for their teams, enabling them to manage a high volume of incident and change flows across their large operations estate efficiently.

Singtel