Case Study: Schlumberger achieves real-time IT operations visibility and faster issue resolution with ZigiOps

Schlumberger synchronizes 4 enterprise integrations in real time with ZigiWave (ZigiOps)

Schlumberger, a Fortune Global 500 oilfield services company, faced a challenge in synchronizing its numerous enterprise systems used by teams across 120 countries. Their monitoring tools, OpsBridge and Dynatrace, were not integrated with their ITSM platforms, BMC Remedy and ServiceNow, leading to manual data transfers, delays, and mistakes. They turned to ZigiWave and its ZigiOps no-code integration platform to automate workflows and enhance cross-team collaboration.

ZigiWave implemented four complex, bi-directional integrations between Schlumberger's systems using ZigiOps. This solution automated the transfer of events, problems, and topology data, providing real-time visibility and synchronization. The results included drastically reduced issue resolution times, improved operational efficiency through automated workflows, better management of IT services, and reduced downtimes, allowing teams to concentrate on critical tasks.

Schlumberger