Case Study: Red River achieves seamless multi-platform ITSM integration with ZigiOps

Red River unifies 4 ITSM platforms with ZigiWave (ZigiOps)

Red River, a premier managed service provider, faced significant operational challenges due to fragmented IT service management systems. Their central ServiceNow instance did not integrate with the various platforms used by their clients, such as Jira, Zendesk, and Freshservice, leading to a lack of visibility, manual data entry, and escalation bottlenecks. To overcome this, they turned to the ZigiOps no-code integration platform.

The solution implemented by ZigiOps provided real-time, bidirectional integrations between ServiceNow and the other ITSM tools. This automated ticket creation, field-level synchronization, and de-escalation workflows, eliminating manual processes and ensuring data consistency. As a result, Red River achieved a unified ITSM environment, enabling transparent, timely support and high-quality service delivery for their co-managed clients.

Red River