Case Study: PEXA achieves real-time Jira-ServiceNow synchronization with ZigiOps

PEXA cuts incident resolution time with ZigiOps in real-time Jira and ServiceNow sync

PEXA, an electronic conveyancing solution provider, needed an automated way to bi-directionally transfer data between its Atlassian Jira and ServiceNow systems to improve IT operations without manual work or replacing its existing tools. They chose the ZigiOps no-code integration platform from ZigiWave to solve this challenge.

By implementing ZigiOps, PEXA achieved real-time, bi-directional synchronization between Jira and ServiceNow. This provided full visibility into operations and allowed for the seamless transfer of incidents, tasks, and other records. The solution resulted in faster incident resolution, improved visibility into recurring issues, and higher customer satisfaction for PEXA.

PEXA