Case Study: NASDAQ improves incident correlation and assignment with ZigiWave (ZigiOps)

NASDAQ resolves incident creation issues in just a few days with ZigiWave

NASDAQ, the world's second-largest stock exchange by market capitalization, faced a complex and error-prone process for manually correlating monitoring events and creating incidents. This slow process, which involved HP Operations Manager and BMC Remedy, caused delays and confusion during problem investigation and resolution. To address this challenge, they turned to ZigiWave and its ZigiWave Integration Hub.

The solution from ZigiWave implemented conditional mapping to ensure proper incident assignments, enabled back-synchronization from Remedy to eliminate manual status monitoring, and added duplication prevention logic. This overcame all of NASDAQ's challenges, saving operators a significant amount of work and streamlining the entire incident management process.

NASDAQ