Case Study: a leading telecom provider achieves real-time visibility and faster issue resolution with ZigiOps

Leading Telecom Provider improves issue resolution by 25% with ZigiWave (ZigiOps)

The customer, a leading telecom provider, faced a challenge of fragmented monitoring data across its IT systems, including Micro Focus OBM, AppDynamics, and Dynatrace. They needed a centralized solution to gain complete operational visibility. After evaluating options, they selected the ZigiOps no-code integration platform from ZigiWave to connect these systems.

ZigiWave implemented three separate ZigiOps integrations to unify data from AppDynamics and Dynatrace into Micro Focus OBM. This provided a central operations console, automated workflows, and real-time synchronization. The solution resulted in a 25% faster issue resolution, improved uptime, and a significant reduction in incidents for the telecom provider.