Case Study: a leading insurance provider in North America streamlines incident management with ZigiOps ServiceNow-OBM integration

Leading Insurance Provider in North America streamlines incident management with ZigiWave (ZigiOps), cutting manual incident handling to zero

The customer, a leading insurance provider in North America, faced challenges in its incident management process due to a lack of integration between ServiceNow and Micro Focus Operations Bridge Manager (OBM). This led to data inconsistencies, operational bottlenecks, and scalability concerns. To address this, the company selected ZigiWave's ZigiOps no-code integration platform to create a secure and reliable integration between the two systems.

By implementing ZigiOps, the vendor provided a solution that automated workflows and enabled real-time data synchronization. This resulted in streamlined incident creation, improved accuracy with precise configuration item details, and faster resolution times. The ZigiOps integration delivered significant efficiency gains, cost savings, and a scalable solution for the customer's growing IT environment.