Case Study: Hoist achieves real-time ITSM incident synchronization with ZigiOps

Hoist streamlines 3 ITSM integrations in near real time with ZigiOps

Hoist, a global systems integrator specializing in IFS solutions, faced significant challenges with manual data transfers and maintaining real-time synchronization between their clients' various IT service management systems, including ServiceNow, FreshService, RemedyForce, and IFS Assyst. These laborious processes caused delays and errors, hindering operational efficiency. To overcome these integration complexities, Hoist partnered with ZigiWave and implemented its ZigiOps integration platform.

Using ZigiOps as a central no-code integration hub, Hoist automated bi-directional and uni-directional data flows between all the systems, seamlessly synchronizing incidents, cases, tasks, and custom fields. The solution provided by ZigiWave resulted in a unified incident management ecosystem, enabling near real-time data transfer, faster response times, and drastically reduced manual effort. This enhanced operational agility and service delivery, allowing Hoist to exceed client expectations and solidify its position as a trusted leader in managed IT services.

Hoist