Case Study: Foresters Financial achieves faster incident resolution with ZigiOps

Foresters Financial cuts MTTR by 28% with ZigiWave

Foresters Financial, a mutual life insurance company, faced significant operational inefficiencies due to a disconnect between its BMC Remedy ITSM platform and Azure DevOps development environment. This lack of integration created data silos, forced manual work, and slowed incident resolution. To bridge this gap, they implemented the ZigiOps no-code integration platform from vendor ZigiWave.

The ZigiOps solution provided real-time, bi-directional synchronization between BMC Remedy and Azure DevOps, automating the creation and updating of work items. This eliminated manual data transfer and improved cross-team collaboration. As a result, Foresters Financial achieved a 28% reduction in Mean Time to Resolution (MTTR), significantly decreased manual workload for staff, and improved data accuracy and compliance tracking.

Foresters Financial