Case Study: FedEx achieves faster issue resolution with ZigiOps

FedEx accelerates issue resolution with ZigiWave (ZigiOps) and real-time bi-directional OpsBridge-ServiceNow sync

FedEx, a multinational conglomerate focused on transportation and logistics, relied on OpenText OpsBridge for system monitoring and ServiceNow for handling IT service requests. Their challenge was that these two critical systems were not connected, forcing teams to manually transfer data between them. This process led to errors, delays, and operational inefficiencies. To automate this data flow and improve response times, FedEx turned to the ZigiOps integration platform.

Using the no-code ZigiOps platform, FedEx established a real-time, bi-directional integration between OpsBridge and ServiceNow. The solution automatically creates incidents in ServiceNow from OpsBridge events and syncs all updates between the two systems. As a result, FedEx achieved faster issue resolution, eliminated manual errors, improved operational visibility, and boosted customer satisfaction. ZigiOps enabled FedEx to automate their processes and maintain their high standard of service.

FedEx