Case Study: a European insurance and risk management company achieves faster, more reliable ServiceNow–Azure DevOps workflows with ZigiWave (ZigiOps)

European Insurance and Risk Management Company cuts manual work to near zero with ZigiWave (ZigiOps)

The european insurance and risk management company, a leader in B2B insurance, faced challenges with manual data transfer between its ServiceNow service desk and Azure DevOps development teams. This process was prone to errors, delays, and faulty records. To automate these workflows and improve collaboration, the company chose the ZigiOps integration platform from ZigiWave.

Using ZigiOps, the company implemented two real-time, bi-directional integrations to sync ServiceNow features and stories with Azure DevOps. The ZigiWave team helped configure the platform to automatically transfer and update records based on precise conditions, eliminating manual work. The solution resulted in faster incident resolution, minimized errors, improved cross-team collaboration, and a significant boost in operational efficiency and customer satisfaction.