Case Study: Delta Dental of California achieves real-time IT visibility and faster incident resolution with ZigiOps

Delta Dental of California decreases incident noise and speeds resolution with ZigiWave (ZigiOps)

Delta Dental of California, a large dental insurance provider, faced a challenge in achieving full visibility across its IT operations. Their Infrastructure and Operations teams used a variety of monitoring tools like AppDynamics, SolarWinds, and Splunk, alongside their central ITOM platform, Micro Focus OpsBridge, and Jira Service Desk for ITSM. This disparate toolset created data silos, so they sought a solution to collect all data into a single system for a unified view. They chose the ZigiOps no-code integration platform from ZigiWave to address this challenge.

ZigiWave implemented ZigiOps to integrate Delta Dental's monitoring tools with OpsBridge and to create a bi-directional sync between OpsBridge and Jira Service Desk. This solution automated the flow of data, events, and metrics into a central console, providing real-time visibility and enabling faster correlation of issues. As a result, Delta Dental significantly decreased the time required to resolve incidents, eliminated noise from unnecessary alerts, and achieved greater operational efficiency with fully synchronized teams.

Delta Dental of California