Case Study: Constellation achieves faster, compliant IT alert management with ZigiOps

Constellation cuts alert-to-incident delays from hours to seconds with ZigiOps

Constellation, a global enterprise, faced challenges in efficiently and securely integrating alerts from its Nagios and SCOM monitoring tools into its central ServiceNow ITSM platform. Manual processes for handling these alerts were slow, error-prone, and posed a compliance risk due to sensitive data in SCOM alerts. To overcome this, Constellation selected the ZigiOps no-code integration platform from ZigiWave to automate and secure its alert-to-incident pipeline.

ZigiWave implemented a solution using ZigiOps to create automated, bi-directional workflows. For Nagios, alerts instantly created ServiceNow incidents. For sensitive SCOM data, ZigiOps used transformation rules to sanitize information before export, ensuring compliance. The results included the elimination of manual effort, instant incident creation, improved SLA compliance, and the complete removal of compliance risks from sensitive data exposure.

Constellation