Case Study: Colruyt Group improves ITSM-ITOM integration with ZigiWave ZigiOps

Colruyt Group streamlines ITSM-ITOM integration with ZigiWave across 553 stores and 30,000 employees

Colruyt Group, a major retail enterprise with nearly 30,000 employees, faced a challenge after reorganizing its IT department to be more service-oriented. They needed to integrate their new ServiceNow ITSM platform with their existing Micro Focus Operations Bridge Manager (OMi) ITOM tool to automatically create incidents from events, but they lacked the time, resources, and knowledge to develop it themselves.

The vendor ZigiWave implemented its ZigiOps integration platform. The out-of-the-box solution provided the required closed-loop integration between event and incident management. ZigiWave impressively quickly implemented several customizations for Colruyt and their support team effectively resolved any unforeseen issues, enabling Colruyt Group to deliver better services to its partners.

Colruyt Group