Case Study: COCC cuts cross-system ticket handling time in half with ZigiOps

COCC cuts cross-system ticket handling by 50% with ZigiOps

COCC, a financial-services technology company, faced challenges with disconnected systems between their ServiceNow customer service platform and their DevOps team's Jira. This manual process led to delays, errors, and information gaps. To automate data transfer and improve collaboration, they implemented the ZigiOps no-code integration platform.

Using ZigiOps, COCC integrated Jira and ServiceNow to create a real-time, bi-directional sync. This solution cut cross-system ticket handling time in half by ~50%, achieved 99.8%+ sync reliability, and went live in days. The automation eliminated manual work and errors, leading to faster issue resolution, improved team collaboration, and higher customer satisfaction.

COCC