Case Study: ANZ achieves bi-directional OBM-ServiceNow incident sync with ZigiOps

ANZ achieves real-time bi-directional OBM-ServiceNow sync with ZigiOps

ANZ Banking Group Ltd, a major financial institution in the Asia-Pacific region, faced significant operational challenges due to a fragmented workflow between its IT monitoring system, Operations Bridge Manager (OBM), and its service management platform, ServiceNow. This disconnect required manual ticketing processes, created one-way communication, and led to delays and inconsistent incident records. To close this gap, ANZ turned to the integration platform ZigiOps from ZigiWave.

The ZigiOps solution provided a fully automated, bi-directional, and code-free integration between OBM and ServiceNow. This eliminated manual handoffs, ensured real-time synchronization of incident data across both systems, and provided full audit traceability. For ANZ, the results included streamlined workflows, near-zero manual intervention, and a significant improvement in operational agility and mean time to repair (MTTR), all achieved with an enterprise-grade, secure platform from ZigiWave.

ANZ