Case Study: American AgCredit streamlines incident management with ZigiOps

American AgCredit eliminates manual dual entry with ZigiWave (ZigiOps) and real-time ServiceNow-Azure DevOps sync

American AgCredit, a leading financial institution serving agricultural businesses, needed a reliable integration solution between ServiceNow and Azure DevOps to eliminate inefficient manual data entry and synchronize incident management. They turned to ZigiOps to solve the challenge of connecting these systems seamlessly and in real-time.

ZigiOps implemented a bi-directional, no-code integration that created a new "Incidents" work item type in Azure DevOps and kept it synchronized with ServiceNow. The solution included an opt-in feature for specific teams and handled complex field and team mapping. This eliminated data discrepancies and manual entry for American AgCredit, resulting in significantly increased efficiency, improved collaboration between IT and development teams, and a more cohesive workflow.

American AgCredit