Case Study: a multinational healthcare company achieves real-time Jira-ServiceNow sync with ZigiWave (ZigiOps)

a multinational healthcare company cuts service request resolution time and eliminates manual errors with ZigiWave (ZigiOps)

A multinational healthcare company faced challenges with data silos and manual processes between its teams using Jira and ServiceNow. This manual transfer of information between the systems created risks for errors, delays, and duplicate records, which was a critical issue for a provider of health products and services. To integrate these platforms and automate workflows, the company turned to the no-code integration platform ZigiOps from ZigiWave.

The solution implemented by ZigiOps included two real-time, bi-directional integrations that automatically synced specific data types between Jira and ServiceNow. This eliminated manual work and the associated risks, leading to significantly faster issue resolution and boosted customer satisfaction. The ZigiOps integration also improved visibility into recurring issues, minimized downtime, and fostered much better collaboration between the company's DevOps and Customer Service teams.