Case Study: a large IT and consultancy company achieves real-time IT visibility and faster incident resolution with ZigiWave’s ZigiOps

a large IT and consultancy company improves issue resolution by 35% with ZigiWave

A large IT and consultancy company faced a challenge in synchronizing data between its client's two key systems: Micro Focus Operations Bridge for monitoring and TOPdesk for IT service management. They needed a real-time, bi-directional integration to automate processes and reduce manual work, but wanted to avoid replacing tools or developing a costly internal solution. They chose ZigiWave's no-code integration platform, ZigiOps, to connect the applications without disrupting their client's critical workflows.

Using ZigiOps, the vendor implemented a bi-directional integration that automatically forwards events from Operations Bridge to TOPdesk as incidents, complete with backsync and comments for cross-team collaboration. This solution provided the large IT and consultancy company with full visibility into their end-client's IT operations in real time. The results included a 35% faster rate of issue detection and resolution, significantly reduced manual work and system downtimes, and improved operational efficiency.