Case Study: Thinkific cuts debugging time in half with Zight

Thinkific cuts debugging time by 50% with Zight

Thinkific, an online platform for creating and selling courses, faced a challenge in its support process. Debugging technical issues reported by customers was time-consuming, as it often involved a lengthy back-and-forth to collect necessary system logs and information, typically through HAR files.

Zight implemented its Request Video product to streamline this process. The solution allowed Thinkific to send a secure link to customers, who could then easily submit a screen recording along with automatic system-level log collection. This eliminated the need for manual HAR file requests. As a result, Thinkific cut its debugging time in half, achieving a 50% reduction and significantly accelerating issue resolution.

Thinkific