Case Study: Outreach saves 21 hours per week with Zight

Outreach saves 21 hours per week with Zight

Outreach, a medium-sized sales execution technology company, faced a challenge in streamlining its technical support team's bug reporting and troubleshooting process. The existing method was time-consuming and led to miscommunication, slowing down the efforts to get issues fixed for their Product and Engineering teams. They implemented Zight (formerly CloudApp) to improve this workflow.

The Zight solution integrated screen recordings and screenshots directly into their Zendesk and JIRA ticketing systems. This allowed support reps to visually demonstrate issues instead of writing lengthy descriptions. Using Zight resulted in a measurable time savings of 21 hours per week, improved bug reporting efficiency, and reduced clarification back-and-forth, which increased overall team happiness.

Outreach