Case Study: Sharp HealthCare improves patient engagement with Ziba’s digital health portal strategy

Sharp HealthCare boosts online appointment bookings to 100k with Ziba

Sharp HealthCare, a major regional healthcare provider, wanted to translate its high-touch, patient-centered care into a digital experience to meet rising consumer expectations. They partnered with the design firm Ziba to develop a digital customer experience strategy that would be both convenient and compassionate for their patients.

Ziba's solution was to create a single digital gateway, primarily a smartphone app, that allows patients to manage appointments, conduct virtual visits, and handle payments. This portal was designed to act as a guide through the healthcare journey. The implementation of Ziba's strategy led to a profound impact, including over 1.3 million online searches for doctors, a jump in Google ratings from 2.9 to 4.6, and 100,000 online appointment bookings in the first year, significantly enhancing Sharp's digital capabilities and patient experience.

Sharp HealthCare