Case Study: Brown Thomas Arnotts cuts in-store costs and improves customer experience with ZetesAthena

Brown Thomas Arnotts cuts in-store costs and improves customer experience with ZetesAthena

Brown Thomas Arnotts, Ireland’s leading luxury retailer, wanted to improve in-store efficiency, on-shelf availability and omnichannel service while keeping customer experience high. To support this, the retailer worked with ZetesAthena and its In-Store Management Solution, including mobile tools for inventory, stock and process management.

ZetesAthena implemented a modular SaaS platform that streamlined tasks such as price markdowns, stock auditing, stock transfers, returns, and Click & Collect across all stores. Brown Thomas Arnotts gained real-time visibility of stock, improved labour productivity, faster staff onboarding, and more accurate, efficient order fulfilment, helping reduce losses from inconsistent pricing and undelivered orders while improving customer satisfaction.

Brown Thomas Arnotts

Brendan McKenna

IT Supply Chain Manager