Case Study: Nightline boosts market share and customer service with Zetes’ real-time track-and-trace solution

Track and trace solution boosts competitive advantage

Nightline, Ireland’s largest privately owned parcel delivery company, wanted to bring the same high level of customer service it offered international clients to the domestic market. To do this, it turned to Zetes for a real-time track-and-trace and proof of delivery solution built around handheld devices and an online interface.

Zetes implemented a mobile, paperless system that captures tracking data in real time and makes delivery status available online within five minutes. The solution reduced customer support workload, improved employee and customer satisfaction, and helped Nightline grow its domestic parcel delivery market share from virtually zero to approximately 20%.

Nightline