Case Study: Merck boosts warehouse productivity with Zetes voice solution

Merck - Customer Case Study

Merck, the global pharmaceutical and chemical company, was facing slow and labor-intensive warehouse operations in Portugal, including goods receiving, put-away, replenishment, and picking. Its existing barcode-based terminals were time-consuming to use, prone to issues when products arrived without labels, and had become obsolete and difficult to maintain. Merck turned to Zetes and its voice solution to streamline these processes.

Zetes implemented the ZetesMedea voice solution with direct integration to Merck’s SAP WM module. The system equipped 8 operators with mobile voice terminals and headsets, enabling real-time order confirmation and faster, more accurate warehouse work. As a result, Merck reported optimized procedures, increased productivity, improved operator satisfaction, reduced errors, and better planning.

Merck

Luis Azevedo

IT Manager