Case Study: Gruppo Iper achieves 30% fewer picking errors with Zetes voice picking

Gruppo Iper cuts picking errors by 30% with Zetes

Gruppo Iper, one of Italy's largest hypermarket chains, faced a challenge with error-prone, paper-based picking processes in its distribution center. Partnering with vendor Zetes, the company sought to modernize these operations by implementing the ZetesMedea Voice solution (formerly known as 3iV Crystal) to improve accuracy and efficiency.

Zetes implemented its voice-directed work solution on Motorola MC9090 terminals, which integrated directly with the customer's WMS. This provided a flexible and open architecture for future expansion. The solution delivered a significant 30% drop in picking errors, enhancing the quality of deliveries to stores. Zetes' implementation was so successful that it achieved a return on investment within 12 to 14 months and opened the door for further process modernizations.

Gruppo Iper