Case Study: Gruppo Iper achieves 30% fewer picking errors with Zetes 3iV Crystal voice solution

Gruppo Iper - Customer Case Study

Gruppo Iper, one of Italy’s largest hypermarket chains, wanted to modernize the paper-based picking processes in its Soresina distribution centre, which were generating too many errors. Working with Zetes and its partner AF Logistics, the company looked for a voice-directed solution to improve accuracy and prepare for future process expansion, using Zetes’ 3iV Crystal voice solution.

Zetes implemented 3iV Crystal on Motorola MC9090 terminals with direct integration to the Infolog WMS via the 3iV Connector, enabling real-time communication without middleware. The result was a 30% drop in picking errors, smoother warehouse operations, and a flexible platform that could be extended to other processes; the project was expected to deliver ROI in 12 to 14 months.

Gruppo Iper

Valerio Cortese

Information Systems Director