Case Study: Bicafé boosts sales performance with ZetesAres by Zetes

Field Force Solution improves client management

Bicafé, a Portuguese multinational coffee company with operations in 6 countries and around 12,000 customers, needed a flexible field service solution to improve sales performance, simplify client management, and support a multilingual, multi-currency business. Working with vendor Zetes, the company looked for a user-friendly tool that would help its sales team manage orders and customer interactions more efficiently.

Zetes implemented ZetesAres, a field service solution integrated with SAP and powered by the MCL Mobility Platform, using Zebra RW420 portable printers and tablets. The new system delivered a dynamic product catalogue, real-time access to customer and sales data, and centralized application management, helping Bicafé reduce administrative work and errors, boost sales performance, and improve customer engagement with measurable benefits realized in less than a year.

Bicafé

Jorge Ribeiro

Information Technology Manager