Case Study: An Post achieves paperless track and trace delivery with Zetes ePOD

A paperless track and trace POD solution for 4,200 posties at An Post

An Post, Ireland’s national postal operator, wanted to improve customer delivery service levels, reduce manual administration tied to proof-of-delivery cards, prepare for future mobile technology, and cut paper use. To do this, it worked with Zetes on a 100% paperless electronic proof of delivery (ePOD) and track-and-trace solution for its 4,200 delivery staff, using Intermec CN50 handheld scanners.

Zetes implemented a managed ePOD service with a 3-in-1 mobile application for in-van scanning, mini track and trace, and real-time consignment visibility. The solution enables automatic delivery confirmation within two hours via An Post’s website, improves traceability and operational efficiency, and supports a lower environmental footprint through reduced paper consumption.

An Post

Liam O’Sullivan

Director of Mails Operations