Case Study: Expert Minute enhances online customer service with Zetaton's Shopify video conferencing app

Expert Minute streamlines customer service with Zetaton's Shopify app and minute-based subscriptions

Expert Minute, a U.S. live shopping solution provider, faced challenges in online customer service and subscription management. To bridge the gap between physical stores and online sales, they partnered with vendor Zetaton to develop a custom Shopify app.

Zetaton's solution provided an all-in-one platform featuring seamless video conferencing, subscription management, and a merchant dashboard. The implemented system allowed employees to add items to a shopper's cart during a live video call and offered robust tools for tracking call minutes and generating reports. This streamlined support processes and enhanced the overall customer experience for Expert Minute.

Expert Minute