Case Study: Loco Loca improves employee satisfaction and engagement with Zest

Loco Loca - Customer Case Study

Loco Loca, a restaurant group, needed a digital tool to measure and improve employee satisfaction to support its ambitious expansion plans. As a key part of their strategy, they turned to the vendor Zest to implement a solution that would be accessible to their field-based teams and help ensure a positive employee experience.

Zest implemented its mobile-friendly platform, starting with the Mood module from its Listen pillar, allowing employees to anonymously report their daily sentiment. This was later expanded to include Survey and Engagement Meter modules to gauge team morale and eNPS, especially during challenging periods like post-lockdown reopenings. The solution provided Loco Loca's management with real-time alerts and valuable insights, leading to a clearly measured high level of employee satisfaction and an optimized employee experience, enabling them to better support their teams in the field.

Loco Loca

Maud Le Guennec

Head of Customer and Employee Experience