Case Study: ITS Wood improves employee listening and support with Zest

ITS Wood - Customer Case Study

ITS Wood, a Belgian forestry company, faced the challenge of maintaining connections with and listening to its employees, including both remote administrative staff and field teams, during a period of crisis and lockdown. To address this, they turned to the vendor Zest and its listening tools.

Zest provided its survey and poll solutions to quickly gauge employee sentiment and identify specific concerns. The results allowed the HR team to identify and provide personalized support to distressed individuals, understand anxieties about returning to the office, and tailor re-integration plans. Furthermore, Zest enabled the company to improve its yearly performance review process by incorporating preliminary surveys. The vendor's reactive support and available templates were crucial in helping ITS Wood achieve its goals of monitoring employee well-being and encouraging constructive feedback.

ITS Wood