Case Study: Celio transforms annual performance reviews with Zest

How to disrupt and transform annual reviews with Zest

Celio, a leading men's fashion retailer in France with nearly 3,000 employees, faced a highly administrative and time-consuming annual performance review process. Their old system required managers to process 65 questions and spend nearly 5 hours per interview, while HR needed four months to configure the tool. They partnered with the vendor Zest to disrupt and simplify this system, aiming to establish a more regular feedback culture.

Using Zest's performance review platform, Celio streamlined the process to a format of around twenty questions. The solution achieved a participation rate of over 90%, saved the equivalent of one full-time employee in administrative time, and re-engaged managers who had previously abandoned the process. Zest's intuitive tool and mobile accessibility were crucial for including field staff without company email, fundamentally changing the company's approach to performance dialogue.

Celio

David Rodriguez

Human Resources and Recruitment Business Partner