Case Study: Anteles improves team monitoring and manager support with Zest

Helping managers to monitor and better support their teams

Anteles, a major player in the customer relationship management industry, partnered with Zest to implement an employee feedback system. Their primary challenge was to significantly improve talent retention rates, especially for new hires within their first six months, and to provide managers with better tools to support their teams.

Zest’s solution involved implementing its SmartOrg system to automate recurring surveys throughout the employee lifecycle, from recruitment to integration. The vendor's Mood feature provided managers with visibility into team morale and automatic alerts for low scores, enabling quick reactions to issues. As a result, Anteles achieved better manager reactivity, gained tools to address employee concerns, and created a process that supports talent retention.

Anteles

Laurent Filliatreau

Executive Director