Case Study: Ernst & Young boosts team engagement and performance with Zest

Ernst & Young - Customer Case Study

Ernst & Young (EY), a major international accounting and consulting firm, faced the challenge of promoting team relationships and improving communication within its highly collaborative workforce. To foster a culture of continuous feedback and boost employee engagement, particularly among its millennial employees, EY partnered with the vendor Zest to implement its digital feedback and mood insights platform.

Zest provided EY with a solution for continuous feedback, most notably through its ‘mood module,’ which allowed managers to identify employees with low morale and detect problems months in advance. This enabled proactive steps to improve engagement. By offering a real-time, 360-degree view of performance and satisfaction, Zest revolutionized the evaluation process, freeing up time and effort while helping EY transform and adapt to a fast-changing industry.

Ernst & Young

Jacques Pierres

Associate