Case Study: Decathlon improves employee performance reviews and wellbeing with Zest

Decathlon - Customer Case Study

Decathlon, a global sporting goods retailer, faced a significant challenge with its mandatory monthly performance reviews. The company's legacy system, Backfeed, was cumbersome and time-consuming, preventing managers from effectively following up on evaluations and failing to give employees a clear overview of their objectives. This inefficient process hindered the company's goal of improving communication and productivity.

Decathlon solved this by implementing the Zest platform, specifically its Check-in module. This solution streamlined the review process, making it quick and easy to complete from a tablet. Zest enabled a regular flow of constructive feedback, clearer goal setting, and better analysis of employee engagement and well-being. As a result, Decathlon won an award for promoting employee wellbeing, crediting its focus on evaluations, now powered by Zest, as a key reason for this achievement and its overall global success.

Decathlon

Eric Guinard

Chief Executive Officer