Case Study: TaxJar streamlines peer-to-peer employee recognition with Zestful

How TaxJar Uses Zestful to Streamline Peer to Peer Appreciation

TaxJar, an all-remote team of 120 employees, needed a better way to manage its employee recognition and spot rewards program. Before using Zestful, peer-to-peer reward requests were handled manually through spreadsheets and monthly payouts, creating a tedious administrative burden and reducing engagement as the company scaled.

With Zestful’s Peer to Peer functionality, TaxJar was able to let employees instantly and directly reward teammates, eliminating the manual workflow and making recognition more engaging. Since March, TaxJar employees have given 1,200 rewards total—nearly 7 per day—and 96% of employees have given a reward to a peer, showing strong adoption and improved participation with Zestful.

TaxJar

Darcy Boles

Head of Employee Experience