Case Study: Unum boosts employee benefits engagement with Zest

Unum - Customer Case Study

Unum, a leading UK employee benefits provider, sought to consolidate its disparate employee benefits into a single, unified portal. Their employees were accessing benefits across multiple locations, which created a fragmented experience. To solve this challenge, Unum selected the benefits platform provided by Zest.

The solution from Zest was implemented impressively fast, with onboarding completed in just six months. The platform streamlined processes, such as reducing pension contribution changes from six clicks to just three, and achieved a high engagement rate of 80%. Unum reported that Zest delivered on all challenges, provided a robust and evolving platform, and played a crucial role in enabling complex operational tasks like running two flex windows in a single year.

Unum

Dan Barnard

Lead Reward and Benefit Consultant