Case Study: Penspen boosts employee engagement and reduces administration with Zest

Penspen - Customer Case Study

Penspen, an energy services company with over 800 employees, was struggling with low engagement in its employee benefits scheme due to a complex and outdated platform. A poor user interface led to high drop-off rates during benefit selection, and scheme administration was a time-consuming process that generated a high volume of employee queries for the HR team.

Zest implemented a new platform with a clean, intuitive design and mobile accessibility, empowering Penspen's workforce to manage their benefits on the go. The solution provided clearer communications, including an engaging total reward statement. As a result, Penspen achieved a 70% employee engagement rate, saw a significant reduction in administrative workload and queries, and empowered employees to make more informed benefit selections.

Penspen

Caroline Farr

Director of HR