Case Study: Penspen boosts employee engagement and reduces administration with Zest

Penspen boosts employee benefits engagement to 70% with Zest

Penspen, a UK-based energy services company with over 800 employees, faced low engagement with its complex and outdated employee benefits platform. The poor user interface led to high drop-off rates, and scheme administration was a time-consuming process that generated a large number of employee queries. Penspen partnered with Zest to gain more administrative control and provide employees with a better understanding of their benefits.

Zest implemented its employee benefits platform, providing a clean design and an intuitive user journey that was accessible on mobile devices. This solution empowered Penspen's workforce to easily understand and select their benefits, leading to a 70% engagement rate. The new system also significantly reduced administrative workload and employee queries, particularly around complex benefits like private medical insurance.

Penspen