Case Study: First Response improves employee benefits engagement with Zest

First Response - Customer Case Study

First Response, a UK-based car finance provider, was struggling with an outdated and inefficient employee benefits platform. Their previous system had slow load times, confusing user journeys, and required complex manual administration, which frustrated employees and consumed excessive HR resources. Seeking a solution to better engage their staff and support their 'People First' values, they turned to Zest for a new employee benefits platform.

With the Zest platform, First Response gained an intuitive and user-friendly system. This solution dramatically reduced employee queries and eliminated the need for training, freeing up HR to focus on other projects. The new platform also provided simple, in-house administration and easy access to engagement data, resulting in a significantly more positive experience for both employees and administrators.

First Response

James Lamb

HR Advisor